Refunds & Returns
Order Cancellation
Once an order has been placed, we cannot cancel it. However, if there is an error with the shipping address or the quantity, an email must be received within 2 hours of placing the order. We will do our best to help you if the order has not yet been sent for processing. Once processed, we cannot modify the order.
Returns
We have a 14-day return policy, which means you have 14 days after the delivery date to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can email us at contact@reversehaircobeauty.com. Please note that Reverse Hair Co will not cover return shipping costs.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. The original shipping costs of the order are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Incorrect Address Policy
- Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
- We are not responsible for orders that are lost, misplaced or returned due to an incorrect or incomplete address provided by the customer.
- If more than one delivery attempt has been made without success, the order must be picked up at the courier office corresponding to the postal code of the delivery address.
If the customer has been informed and still has not picked up the order within the stated period, we are not responsible for the order and a refund will not be possible.
Risk of Loss
Please note that all purchases made at Reverse Hair Co are subject to a shipment contract. The risk of loss passes to the customer once the carrier has successfully made the delivery. We are not responsible for any lost or stolen package if tracking shows it has been delivered.
General Information
We are sorry, but we cannot offer refunds or returns if you suspect the items have caused you an allergic reaction or an adverse skin condition. Please check the list of ingredients before purchasing.
Reshipments cannot be exchanged or returned, no exceptions.